Hassle-free after sales, so you can relax and make yourself at home

All the support you need, with a personal touch
Our Aftersales process

From the moment you get handed the keys to your new home, we'll be on hand to answer any questions and fix any problems.

Move in day

Our team will be there to help you settle in. You'll get your Home Care Manual, which provides guidance on how to maintain your new home and information on our guarantees and back-up services.

Our on-site team

Our on-site staff will be there to answer any questions you might have and to help with any initial teething problems you may encounter.

First six months

Once you've settled in, we'll give you the opportunity to let us know of any issues that require attention. Our dedicated Customer Care team will give you all necessary advice and assistance.

Our Aftersales process

From the moment you get handed the keys to your new home, we'll be on hand to answer any questions and fix any problems.

  • Move in day

    Our team will be there to help you settle in. You'll get your Home Care Manual, which provides guidance on how to maintain your new home and information on our guarantees and back-up services.

  • Our on-site team

    Our on-site staff will be there to answer any questions you might have and to help with any initial teething problems you may encounter.

  • First six months

    Once you've settled in, we'll give you the opportunity to let us know of any issues that require attention. Our dedicated Customer Care team will give you all necessary advice and assistance.

    NHBC Buildmark Warranty Cover

    This trusted national warranty scheme will give you full peace of mind.
    Moving in...

    Don't worry, we've got you covered.

    Before you move in

    You get deposit protection if, for any reason, we are unable to complete your new home.

    Years 0-2

    The Buildmark warranty covers all defects that are not general wear and tear or maintenance issues.

    Years 3-10

    The Buildmark insurance covers any damage to your home if certain parts weren't built to NHBC standards.

    Moving in...

    Don't worry, we've got you covered.

    • Before you move in

      You get deposit protection if, for any reason, we are unable to complete your new home.

    • Years 0-2

      The Buildmark warranty covers all defects that are not general wear and tear or maintenance issues.

    • Years 3-10

      The Buildmark insurance covers any damage to your home if certain parts weren't built to NHBC standards.

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